Refund policy

We have a 30-day return policy. You can request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition you received it, unworn and unused, with its tags and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at lumineebeautylab@gmail.com. If your return is accepted, we will send you a return shipping label and instructions on where and how to send your package. Items sent back without first requesting a return will not be accepted.

For questions about returns, you can contact us at lumineebeautylab@gmail.com.

Damages and issues
Inspect your order when it arrives and contact us immediately if an item is defective or damaged, or if you receive the wrong item, so we can assess the issue and make it right.

Exceptions and non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Contact us if you have questions or concerns about a specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without giving a justification. As described above, the item must be in the same condition you received it, unworn and unused, with its tags and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact us at lumineebeautylab@gmail.com.